The IAG Loyalty Retail Limited (Trading as The Wine Flyer) mobile message service (the "Service") is operated by IAG Loyalty Retail Limited (Trading as The Wine Flyer) (“IAG Loyalty Retail Limited (Trading as The Wine Flyer)”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). By consenting to IAG Loyalty Retail Limited (Trading as The Wine Flyer)’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of IAG Loyalty Retail Limited (Trading as The Wine Flyer) through your mobile phone provider to the mobile number you provided, even if your mobile number is registered on any Telephone Preference Service Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., basket reminders). 

You understand that you do not have to sign up for this programme in order to make any purchases, and your consent is not a condition of any purchase with IAG Loyalty Retail Limited (Trading as The Wine Flyer). Your participation in this program is completely voluntary. 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your network provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your network provider. 

You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other IAG Loyalty Retail Limited (Trading as The Wine Flyer) mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance email contact.help@thewineflyer.co.uk. 
  
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages. The mobile phone providers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the programme with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice. 

Your contract and these Terms are governed exclusively by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales, but not exclusively if You are a resident of the United Kingdom but outside England and Wales; then the courts of Scotland or Northern Ireland (depending on your jurisdiction) also have jurisdiction. If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect. 

Only You and We are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

We may freely transfer or assign any portion of Our rights or delegate Our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of Your rights or delegate Your obligations under these Terms without Our prior written consent. 

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between You and Us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by Us to exercise any right We may have under these Terms does not constitute a waiver by Us of that right. 

a) All cash prices are quoted in pounds sterling or an Avios equivalent (as set out in the Avios section), and apply per product, as marked .  Prices include UK VAT unless stated otherwise. Delivery charges are additional unless expressly stated 

b) Although We take great care to ensure that all pricing information on our website is accurate, errors may occasionally occur and a product may be listed at an incorrect price. Any price shown on our website is treated as an invitation to place an order rather than a binding offer. If You place an order for a product that is incorrectly priced, we will contact you by email before your order is accepted or dispatched to advise You of the correct price and to ask whether You wish to proceed at the correct price or cancel your order. If We do not receive your confirmation within seven (7) days of the date of our email, We will treat this as a withdrawal of your order and no contract will be formed. 

c) Where a particular wine is part of a pre-mixed case, bundled package of multiple individual products with a general discount applied, the discounted price for the case or bundled package (a bundled package will compromise of at least two products sold for a combined price) is relative to the non-discounted prices for the constituent wines. 

d) We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes or import tariffs (including but not limited to the imposition of any new or replacement duty or tariff by the World Trade Organisation or any other competent authority domestic or international) or other market conditions. 

e) We reserve the right to terminate any special offer at any time, without notice. 

f) By providing your credit or debit card details, You confirm that you are the cardholder or are authorised by the cardholder to use the card for the purpose of purchasing products from Us.  

g) Where You enter into an agreement to be supplied with a regular delivery of products (e.g. wine Subscription) You agree to Us holding Your payment details and charging Your registered payment method as agreed. You also agree to Us requesting updated details from Your payment provider should the details of Your payment method change and to charge the updated payment method in the same way as the original payment method.  

h)We reserve the right to take payment from another registered payment card if We fail to take payment from Your default payment card or Your default payment method has expired. This in no way restricts Your rights to cancel. 

j) Participation is limited to one offer at any given time. Promotional codes may only be redeemed once per campaign for each BAC account number. 

) Collection Avios and Avios redemptions are subject to the British Airways Club terms and conditions. For full details please visit www.britishairways/avios. In order to be eligible to earn Avios, You must be a British Airways Club member and logged in when placing an order. 

b) A core collection Avios rate of five Avios per £1 spent is applicable on single purchases and on purchases as part of a subscription. Alternative collection rates may apply on a promotional basis. Ineligible products will be identified at the point of sale and may vary. 

c) The maximum Avios that can be collected on a product will be provided to a customer on the product details page of the website and is based on a single product’s Stock Keeping Unit (SKU) total cash value, inclusive of taxes. The actual Avios awarded will be calculated based on the cash value of the total number of each product in the order at the applicable collection rate for that product. The cash value is the cost to the customer of the product inclusive of taxes after the use of redemption of Avios used to discount. 

d) There is no award of Avios on delivery charges. 

e) Where a substitute product is accepted (see section on Availability & Substitutions), Avios will be awarded based on the ‘value’ of the originally ordered product. Substitute items will be offered on a like-for-like basis.  

f) Award of Avios on orders that are part of a Subscription will be made in line with the subscription’s billing cycle, with the value of the products billed in that cycle. 

g) Where an order is cancelled or returned, any Avios awarded in relation to that order will be debited from the British Airways Club Member’s account. 

h) British Airways Club Member accounts should be credited with Avios at the same time the order is placed, however, it may take up to 30 days for the Avios to appear in the Member’s account. 

 i) Unless otherwise specified, only a single bonus Avios promotion code may be applied to any one order in isolation at a time. 

a) Collection Avios and Avios redemptions are subject to the British Airways Club terms and conditions. For full details please visit www.britishairways/avios. In order to be eligible to redeem Avios, You must be a British Airways Club member and logged in when placing an order. 

b) Avios can be used to reduce the cash value (including taxes) in part for products available for sale on the Website. The number of Avios required to reduce the cash value can vary by product and We reserve the right to change this without notice. The proportion of the total cash value that can be offset/substituted through Avios spend will vary by total basket value. We reserve the right to amend the maximum percentage of Avios allowed to be redeemed at any time.  

c) Avios cannot be used in part or in full on delivery charges.   

d) Irrespective of your basket containing a single product or multiple within a single basket transaction, the total Avios available to spend will be displayed through a maximum of five (5) options with the lowest denomination being zero and the highest denomination being that as is displayed. 

e) Redemptions are applied at the same proportion on each product in an order and cannot be adapted by product. For example, you cannot redeem 20% of one product's value and 10% of another and rather, all products in the total basket value would need to be either 10% or 20% for example. 

e)  Where a substitute product is accepted (see section on Availability & Substitutions), we will debit Avios from the British Airways Club Members' account based on the ‘value’ of the originally ordered product. Substitute items will be offered on a like-for-like basis. 

f) Spending of Avios on orders that are part of a Subscription is not available except for the first order where the subscription is set up. 

g) Where an order is cancelled or returned, any Avios redeemed in relation to that order will be credited from the British Airways Club members account in line with the section on Refunds. 

h) We are unable to offer Avios as a form of reducing the basket value for corporate orders, however we do allow the named individual ordering to collect up to 50k Avios depending on the total order value. 

i) If Avios are not correctly debited from Your BAC account for any reason, at the time of purchase, We reserve the right to deduct the correct number of Avios at any time, within a period of up to 12 months from the original purchase transaction date. Should such an adjustment be required, We will notify You at the time the debit is applied to Your BAC account. 

j) If an order is placed by a British Airways Club member who is part of a household account, the total value of redemptions for the household account must not exceed £5000 within any three- month period. 

k) Redemptions are applied at the same proportion on each product in an order and cannot be adapted by product. For example, you cannot redeem 20% of one products value and 10% of another and rather, all products in the total basket value would need to be either for example 10% or 20%. 

a) Purchases from Us directly through our website are for Your own use only (which may include their use as gifts for third parties). 

b) We are approved by the Alcohol Wholesale Registration Scheme (AWRS) to sell alcohol to businesses. Our registration number is XEAW0000011899. Should You wish to re-sell alcohol for commercial purposes, you must contact us to discuss your requirements prior to purchasing and provide information required under the AWRS relating to your purchase. 

c) We reserve the right to refuse or cancel any orders placed whereby we have reasonable grounds to suspect the goods are being purchased for resale, fraudulent activity or any unauthorised commercial purpose. 

a) It is against the law for any person under the age of 18 to buy or attempt to buy alcohol or for any person over the age of 18 to buy or attempt to buy alcohol for any person under the age of 18. 

b) When you register your details, you must provide a valid date of birth to confirm that you are aged 18 or over. By placing an order, you confirm that you are at least 18 years old. We may verify your name, address, age, and other personal information provided during the order process against appropriate third-party databases. By accepting these terms and conditions, you consent to these checks. 

c)  Where You purchase a case of wine as a gift, You confirm that the intended recipient is also at least 18 years of age 

d) Where Our couriers are in any doubt as to the age of the recipient of a delivery, they will require the recipient to produce a valid form of age identification ("ID"). If the recipient is unable to produce appropriate ID, Our couriers will not be permitted to leave the wine.  

a) All refunds given will be made by the same payment method You originally used to make payment. Refunds can take up to 10 working days to be processed.  

b) Where partial refunds are given, if part payment was made 

d) Refunds for purchases made with a promotional code 

If you purchased multiple items with a promotional code, and return one or some of these, We will deduct a proportionate amount of the promotional value from your refund. This is part of the terms and conditions of our offers. 

e) Gift with Purchase conditions 

Free gifts received as part of an offer or promotion when purchasing an item must be returned with the main ‘qualifying’ item to receive a full refund. You can still buy the gift, provided it’s for sale on The Wine Flyer as a standalone item, by placing a new order for it at the normal advertised price. 

If you want to cancel the main qualifying item in a ‘gift with purchase’ order, this will also cancel the connected promotional (free) item. This will result in a refund of the entire order price and neither of the items will be delivered. 

f) Payment Provider Chargebacks 

Misuse of the chargeback facility offered by payment providers constitutes fraud and will be treated accordingly. 

Examples of misuse include, but are not limited to:  

• Submitting a claim that goods were not received when delivery has been confirmed.  

• Failing to cooperate with carriers during investigations into missing goods.  

• Refusing to accept responsibility for items delivered to a designated safe location as agreed. Breaches or violations may result in legal action in pursuit of compensation for any losses incurred. 

On the 6th April 2023 the Northern Irish Government introduced regulations which prohibits the collection and spending of loyalty points, including Avios, on any alcoholic product with an ABV percentage of 0.5% or more. This unfortunately now prohibits the delivery of goods to British Airways Club members with a registration or delivery address in Northern Ireland until further notice. 

For more information please click here, in particular see reference to Clause 17 which includes the following: 

Subsection (2) makes a consequential amendment to Part 3 of Schedule 10A (penalty points for offences punishable with level 5 fine) to take account of the introduction of new Article 

a) You have certain legal rights in respect of any products or services You purchase from Us, including that such products are of satisfactory quality and that services are provided with reasonable care and skill. You have certain legal remedies if We breach these rights. Nothing in these Terms is intended to affect or limit these legal rights or other rights to which You may also be entitled, for example to damages. For more information about Your legal rights please contact Your local Citizens Advice Service or Trading Standards Service. 

b) Our liability for any losses, damage or costs You suffer as a result of Us failing to comply with these Terms is strictly limited to any losses, damage or costs which are a foreseeable consequence of such failure. Loss, damage or a cost is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both We and You knew it might happen. 

c) We will not be liable to You or to any third party for any loss, damage or costs which arise as a result of Your failure to comply with these Terms of Sale. 

d) Nothing in these Terms shall affect Our liability for death or personal injury arising from 

Our negligence, for fraud, or any other liability which cannot be excluded or limited under applicable law. 

e) We will not be liable to You or to any third party for any loss, damage or costs which arise as a result of Your failure to comply with any of the following: 

i. Alcohol should be consumed in moderation. 

ii. Drinks with a high sugar content should be consumed in moderation. 

iii. Lifting, transportation, storage or otherwise handling of any product in an appropriate and safe manner. For example, a case of wine, beer and/or spirits is heavy so extra care should be taken when lifting it. If You are concerned about the weight, We advise that You transfer the units (e.g. bottles) 1 or 2 at a time. 

iv. Wine may cause staining if spilt, customers should exercise particular care when handling Our products. We will not be liable for any spillages or breakages involving one or more of Our products, unless such loss, damage, or cost arises as a result of Our negligence or of one of Our products being faulty or defective.  

v. Sparkling wines and champagnes are inherently volatile owing to the pressure created by the accumulation of gases within the bottle. Customers must therefore exercise particular care when opening such products. 

d) Correct storage of wine is of vital importance. Wherever possible, You should store bottles horizontally at a stable, cool temperature, away from direct light, and in an environment with some moisture so as to prevent the corks from drying out. The wine should be subject to as little movement as possible. Failure to store the products correctly may result in Us being unable to accept the cancellation of an order. 

e) Nothing in these Terms of Sale shall affect Our liability for death or personal injury arising from Our negligence, for fraud, or any other liability which cannot be excluded or limited under applicable law. 

a) For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, We may share any information that We collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes. 

b) All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We continuously monitor and implement new security protocols and software as they become available. 

c) In the event of fraudulent activity being identified, we reserve the right to refuse or cancel an order and the associated BA Club account. 

a) Your Subscription will automatically renew on each billing cycle based on the products included in your Subscription.  

b) "Billing Day" means the calendar day of the month corresponding to the day on which You placed Your first Subscription order, being the day on which You will be charged for each order by default.   

c) The default Billing Day may be amended up to 4 days prior to the next Billing Day.  

d) We will notify You in writing of the selection of products to be included in each order under Your Subscription prior to Your Billing Day, and the contents will be refreshed (where applicable) on a monthly basis. 

d) Once You receive the details of a product mix, you have until 24 hours prior to Your Billing Day to notify us in writing if you wish to make any changes to the subscription case type or to cancel the order. Individual bottle changes are not permitted. 

e) You may change the frequency of your Subscription at any time by updating your account on the Site (for example changing from quarterly to monthly)  

f) You may change the products included in your Subscription to another case at any time in the manage Subscription page within Your account which will become effective on the next Billing Day. The payment method linked to your account will automatically be charged the subscription fee based on the value of products included in the Subscription on your next Billing Day. 

g) Your Subscription automatically continues until cancelled in accordance with the ‘Cancellation’ clause. 

h) We may, at our absolute discretion, cancel Your subscription for any reason. We will notify You in writing in the event of the cancellation of a Subscription. 

If you have taken part in the bonus Avios subscription offer SUPERSUB, you have committed to 2 subscription orders. Customers who cancel subscribed products before the 2nd order is successfully charged and delivered will have the full bonus element of the Avios deducted. Please read more about this offer in the offer section of this page below. 

If You have any questions regarding orders or any general enquiries please do let Us know by entering the relevant details on the Contact Us page. 

Please note, if a customer behaves in a threatening, abusive, insulting, or disorderly manner towards any member of our customer service team or any employee of IAG Loyalty Retail Limited, we reserve the right to withdraw service. Our customer service team is committed to providing a fair, respectful, and transparent service, and we expect customers to treat our staff with the same level of respect. Abusive or inappropriate behaviour will not be tolerated. In such circumstances, no employee will be required or expected to engage with the customer, whether by telephone or in written correspondence. 

a) This website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, Material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at Your own risk. 

b) You may only link to this website with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial. 

The Wine Flyer is operated by IAG Loyalty Retail Ltd. You or anybody you buy wine for must be 18 years or over. All goods are subject to availability. British Airways is not responsible for the fulfilment of this offer. If you have any queries please contact The Wine Flyer.

Promotional Offer Conditions

You will receive a base award of 1,500 Avios plus a bonus 2,000 Avios per customer order when your basket includes at least one of the eligible cases and/or products detailed within the below specified offer page only and the promotional code SUPERSUB is used at checkout.  
 
Eligible cases and/or products start from £129.99
 
The Promotional Code ‘SUPERSUB’ must be applied at the time of check out in order to receive the 2,000 Bonus Avios award.
 
Customers cannot spend Avios towards the eligible cases/or products detailed within the offer.  
 
Only Subscription cases are eligible for the offer. Any cases, wines, spirits and beers not displayed on the below specified page are excluded from the promotion.  
 
https://thewineflyer.co.uk/subscriptions/avios-boosting-subscription/
 
This offer and promotional code is strictly limited to one use per customer.
 
The Bonus Avios will generally be awarded into your British Airways Club account immediately and no later than 30 days from the end of the offer period.

Customers should enter into this offer in good faith, prepared to receive subsequent subscribed orders. Customers who cancel subscribed products before the 2nd order is successfully charged and delivered will have the bonus element of 2,000 Avios deducted.

This offer cannot be used in conjunction with Avios spend to reduce the cash value (including taxes) in part for products available. Customers may however use Avios towards other products within their basket.

Subscription Terms and Conditions

a) Your Subscription will automatically renew on each billing cycle based on the products included in your Subscription.
 
b) You will be charged for each order by default on the calendar day corresponding to when you placed your first Subscription order (Billing Day). The default Billing Day can be amended up to 4 days prior to the next Billing Day.
 
c) The selection of products to be included in each order under your Subscription will be notified to you in writing prior to your Billing Day and the contents will be refreshed on a monthly basis.
 
d) Once You receive the details of a product mix, you have until Your Billing Day to notify us in writing if you wish to make any changes to the subscription case type. Individual bottle changes to fixed case types are not permitted.
 
e) You may change the frequency of your Subscription at any time by updating your account on the Site (for example changing from quarterly to monthly).
 
f) You may change the products included in your Subscription to another case at any time in the manage Subscription page within Your account (or similar) which will become effective on the next Billing Day. The payment method linked to your account will automatically be charged the subscription fee based on the value of products included in the Subscription on your next Billing Day.
 
g) Your Subscription automatically continues until cancelled in accordance with the ‘Cancellation’ clause.
 
h) We may, at our absolute discretion, cancel Your subscription for any reason. We will notify You in the event of the cancellation of a Subscription.
 
Please view our full terms and conditions, and Privacy and Cookie policy. All prices and Avios amounts quoted are correct as of June 2023.

Delivery to UK addresses only (excluding Northern Ireland, Channel Islands and BFPO addresses). Standard delivery takes 3-5 working days (delivery to offshore islands, Scottish Highlands and some other areas of Scotland may take a few days longer). Offer only available while stocks last. 
 
The Wine Flyer is operated by IAG Loyalty Retail Ltd. You or anybody you buy wine for must be 18 years or over. All goods are subject to availability. Please view thewineflyer.co.uk/terms-and-conditions for full terms and conditions, and thewineflyer.co.uk/privacy-policy for our Privacy Policy and Cookie Policy. 
 
The Wine Flyer website is owned and operated IAG Loyalty Retail Limited (trading as The Wineflyer), (company number 13984706), whose registered office is at Waterside (Hea3), PO Box 365, Harmondsworth, UB7 0GB. Our registered VAT number is 414 0333 49.