Delivery Information
Standard UK Delivery 3-5 Working Days
- FREE for orders above £100
- £7.99 for orders below £100, including when Avios are used to reduce the cost of your order
- Orders will be delivered Monday to Friday, excluding bank and public holidays
If you order more than a case of 12, your order may arrive in separate deliveries, however you will only be charged one delivery fee.
Next-Day UK Delivery - Order by 1pm
- £9.99 available only for orders placed by 1pm
- Orders placed by 1pm Monday to Thursday will be delivered the next working day
- Orders placed by 1pm Friday to Saturday will be delivered the following Monday
- Orders placed by 1pm Sunday will be delivered the following Tuesday
- Orders will be delivered Monday to Friday, excluding bank and public holidays
If you order more than a case of 12, your order may arrive in separate deliveries, however you will only be charged one delivery fee.
Tracking your Delivery
We work with both Yodel, DPD and Parcel Force to deliver your wines.
You can track your parcel here: Track order status - The Wine Flyer
Alternatively, you can track your parcel via the delivery partner's website:
- To track a Parcel Force order visit - https://www.parcelforce.com/track-trace
- To track a Yodel order visit - https://www.yodel.co.uk/track
- To track a DPD order visit: https://track.dpd.co.uk/
Damages
The utmost care is taken to get your wines to you safe and sound, however on occasion damages do happen. If your order is damaged, you have two ways of contacting us:
- Live Chat service, open from 9am-5pm Monday to Friday, 9am-1pm Saturday
- Send a message through the Contact Us Form
Someone from our Customer Service Team will be happy to help you.
Returns
Faulty Products
If a product is faulty (for example a bottle of wine is corked, oxidised or appears otherwise out of condition), we will arrange to replace it with the same type of wine, or a similar bottle of equivalent value, given that:
- your order was placed within a 6-month period
- the wine has been stored in suitable conditions.
Alternatively, if you prefer we will credit you an amount equal to the value of the bottle. Please log an enquiry here.
Single Bottle
You may return individually purchased bottles for any reason whatsoever at any time up to 14 calendar days from the day after the date you receive your order, provided all of the products are unopened, intact and have been stored appropriately whilst in your care.
Within this 14-day period you are entitled to reimbursement of the appropriate sum paid, excluding the associated delivery cost, within 14 calendar days after lodging your cancellation request. The cost of returns and arrangement of courier is your responsibility.
If you'd like to return any items, please contact our customer servicing team, you'll then receive details of how to return the items and the address.
Mixed Case
We cannot accept returns of single bottles from our specially curated mixed cases.