Delivery & Returns

Delivery Information

Standard UK Delivery 3-5 Working Days

  • Due to the busy festive period, please allow 5 working days for delivery
  • Order before 20th December to get your delivery before Christmas
  • FREE for orders above £100
  • £5.99 for orders below £100, including when Avios are used to reduce the cost of your order
  • Orders will be delivered Monday to Friday, excluding bank and public holidays

If you order more than a case of 12, your order may arrive in separate deliveries, however you will only be charged one delivery fee.

Tracking your Delivery

We work with both Yodel, DPD and Parcel Force to deliver your wines.

 

You can track your parcel here: Track order status - The Wine Flyer

 

Alternatively, you can track your parcel via the delivery partner's website:

Damages

The utmost care is taken to get your wines to you safe and sound, however on occasion damages do happen. If your order is damaged, you have two ways of contacting us:

  • Live Chat service, open from 9am-5pm Monday to Friday, 9am-1pm Saturday
  • Send a message through the Contact Us Form

Someone from our Customer Service Team will be happy to help you.

Returns

Faulty Products

If a product is faulty (for example a bottle of wine is corked, oxidised or appears otherwise out of condition), we will arrange to replace it with the same type of wine, or a similar bottle of equivalent value, given that:

  • your order was placed within a 6-month period
  • the wine has been stored in suitable conditions.

Alternatively, if you prefer we will credit you an amount equal to the value of the bottle. Please log an enquiry here.

Single Bottle

You may return individually purchased bottles for any reason whatsoever at any time up to 14 calendar days from the day after the date you receive your order, provided all of the products are unopened, intact and have been stored appropriately whilst in your care.

 

Within this 14-day period you are entitled to reimbursement of the appropriate sum paid, excluding the associated delivery cost, within 14 calendar days after lodging your cancellation request. The cost of returns and arrangement of courier is your responsibility.

 

If you'd like to return any items, please contact our customer servicing team, you'll then receive details of how to return the items and the address.

Mixed Case

We cannot accept returns of single bottles from our specially curated mixed cases.


ONWARD JOURNEYS