Delivery and Tracking Information
Standard UK Delivery (3-5 Working Days)
- FREE on orders over £99.
- £7.99 for orders under £100, including when Avios are used to reduce the cash amount below £100.
- Orders are delivered Monday to Friday (excluding bank holidays).
- If your order contains more than one case of 12 bottles, it may arrive in separate deliveries. You'll only ever be charged one delivery fee.
Tracking your Delivery
Damages
- We take great care to ensure your wines arrive safely, but occasionally damage can occur in transit.
- If your order arrives damaged, please let us know within 48 hours of receiving your delivery.
- You can contact our Customer Services team to speak to us.
- Our team is available to help Monday to Friday, 9am–5pm, we'll work with you to resolve the issue as quickly as possible.
Returns Information
Faulty Products
If a product is faulty (for example, a corked or oxidised bottle of wine), please contact our Customer Services team first. They'll work with you to find the best solution.
To help us process your claim, please ensure:
- The fault is reported within six months of purchase.
- The wine has been stored in appropriate condition.
Individually Chosen Returns
If you chose your own bottles, and you've changed your mind, you may return your order.
To be eligible for a return:
- You must notify our customer services team within 14 days of recieving your order. They'll provide return instructions and the correct returns address.
- Bottles must be returned within 14 days of notifying our team, must be unopened and unused and must remain in original condition.
Once your return has been received and inspected to ensure they are in a saleable condition, your refund will be processed within 5 working days.
Please note that return postage costs are your responsibility.
Pre-Mixed Case Returns
If you ordered one of our pre-mixed wine cases, we cannot accept returns.